“Company” means (Kickboox Holdings Limited);
“Customer” means the entity or person contracting with the Company to purchase the service. No matter whether he / she / it is the rightful owner of the Storage Goods;
“StoreFriendlyOnDemand” means services including space storage services and handling services.
Space storage service means that the Customers store the goods in the designated place or store the goods in SFBox.
Handling services include the collection and delivery of storage and SF Box, or other required materials and documents, to designated locations, including Customer addresses and StoreFriendly designated places.
“Storage Goods” means the thing(s) kept in Space that the Customer stores with the Company;
“Storage Fee” means the storage fee charged by the Company time to time in respect of the Services for each Container during the Storage Period;
“Transportation Fee” means Company charges Customer including pick-up storage goods and delivery to designated Warehouses;
“Service” means the service(s) which is/are offered to Customer particularly describe in Clause 2 herein;
“Service Period” means the term of this Storage Contract during which the Customer has agreed to buy the Services; and
“Transaction unit" All accounts are settled by Hong Kong Currency
“Space” means any warehouse which the Company uses for storing the Storage Goods;
“SF Box” means the designated box provided by the Company to Customer for storing goods
2.1 Subject to terms and conditions of this Storage Contract, the Company agrees to provide the Service which may include:
2.1.1 StoreFriendlyOnDemand: storing the Storage Goods contained in space and / or lending the space to the Customer for containing the storage goods;
2.1.2 Transportation of Storage Goods including pick-up from and delivery to Customer’s designated warehouses;
2.1.3 Selling of packing materials and space;
2.1.4 To handle or process, disposal or destruction of Storage Good under Customer instruction and authorization;
2.2 The Company agrees, having regard to the nature of the Services being provided, to perform the Service in a proper and professional manner and in accordance of industrial practice.
2.3 The Customer authorizes the Company (if the Company should in its sole discretion think fit to do so) to arrange with a subcontractor for the provision of any or all of the Services or in respect of any ancillary services required to facilitate the Company in its provision of the Services, which subcontractor shall be deemed to be the Company’s agent. Any such agreement is deemed to be approved by the Customer and the subcontractor shall be bound by terms and conditions to the same extent as the Company.
2.4 This Agreement shall not create a tenancy nor confer upon the Customer any tenancy rights and shall not constitute between the Company and the relationship of landlord and tenant.
3.1 Subject to the terms herein, The Company reserves the right from time to time to alter and vary regulations (“the Regulations”) concerning service hours, general management and security to the Space, and the Customer agrees to observe and abide by such Regulations.
3.2 The Company reserves the right to change the service hours at any time without giving any prior notice.
3.3 Under the following circumstances, the Company reserves the right to open or access the Container at any time without notifying the Customer of same (and if necessary unseal the containers to do so):
3.3.1 If the Company believes that the Container contains prohibited items or is being used in breach of the provisions of this Agreement;
3.3.2 If the Company is required to do so by the Police, Fire Services, the Government of Hong Kong or by a Court Order;
3.3.3 If the Company believes it is necessary and in an emergency;
3.3.4 When there is overdue payment in accordance with Clause 5 hereof;
3.3.5 To prevent injury or damage to persons or property; or
3.3.6 If the Customer is of opinion that any of the above apply and for the purpose of ascertaining the same.
3.4 In the case that the Company suspects that any Storage Good violates this clause or regulation, the Company may at any time request the Customer or its authorized person(s) to access the Space to inspect such Storage Goods. Should the request be denied, the Company shall have the right to access the Space for inspection purpose whereby the Company shall not be liable to any damages, if any, to the Storage Goods arising therefrom.
3.5 In consideration of the provision of the Services by the Company, the Customer agrees that:
3.5.1 To warrant to the Company that the Goods stored in the Space are the Customer’s own property and not to store any Goods in the Space which are not the property of Customer
3.5.2 To inform the Company immediately of any SF Box damage
3.5.3 To comply with the directions of any of the Company’s employees and the Regulations for use of the Space which the Company any of the Company’s employees and the Regulations for use of the Space which the Company may issue or revise from time to time.
3.5.4 To Indemnify the Company and keep the Company indemnified against at losses claims demands actions proceedings damages costs or expenses or other liability arising in any way from this Agreement.
3.5.5 Not to make or permit to be made any alterations in or additions to the SF Box or attach any fixtures or signs in or about the SF Box without the written consent of the Company.
3.5.6 Not to use the Service for any purposes other than as a self-storage purpose.
3.5.7 Not to keep or store or cause or permit or suffer to be kept or stored any of the following in the Space：
3.5.7.1 Goods, the total value of which exceeds HK$10,000;
3.5.7.2 Food or perishable goods;
3.5.7.3 Birds, fish, animals or any other living creatures;
3.5.7.4 Explosive, combustible or flammable materials or liquids such as paint, petrol, oil, gun powder, saltpeter, kerosene, oil or cleaning solvents;
3.5.7.5 Arms, weapons or ammunitions;
3.5.7.6 Chemicals, radioactive materials or biological agents;
3.5.7.7 Toxic waste, asbestos or other materials of a dangerous nature;
3.5.7.8 Items which emit any fumes, smells or odors or any noise to be audible or vibration to be felt;
3.5.7.9 Illegal substances, drugs, items or goods;
3.5.7.10 Substances, items or goods illegally obtained;
3.5.7.11 Compressed gases; or
3.5.7.12 Any other hazardous or dangerous materials the storage of which is subject to control by law. The Customer hereby agrees to keep the Company be indemnified against any loss, damage or claim made against the Company arising from any act or omission of the Customer or any breach of the warranty or undertaking given by the Customer under this paragraph.
3.6 Regardless of any reason, the Company will not approve the Customer to visit the Space for inspections, handling or identifying the Storage Goods for delivery order.
4.1 Registration for new user account is free of charge,
4.2 Customer are required to provider information not limited to name, identity verification, business registration document, passport number, Email address, Facebook account, phone number and address proof as part of the registration process. If Customer fail to provide information or submit the verification copies, the Company reserves the rights to refuse the Customer to use the Service.
4.3 Customer have to promptly notify the Company with any update with Customer information. In the event that the Customer failed to update their information to the Company, the Customer is liable for all reasonable costs, claims, damages and expenses suffered or incurred.
4.4 Customer should be abide by the latest fee schedule as announced by the Company from time to time. Company can announce fee schedule to customers as it thinks fit.
4.5 StoreFriendlyOnDemand Payment
4 .5.1 All new Customers shall pay for the storage fee and transportation fee by using credit card only,
4.5.2 Credit card includes but no limited to Visa, Master and Union Pay,
4.5.3 If Customer account is insufficient to pay, the Company shall suspend and reject the request of storage and transportation service until the balance is settled,
4.5.4 No payment arrangement can be made with the credit card
4.6 All payments should be indicated and arranged in Hong Kong dollars
4.7 Service charge is charged on a monthly basis, starting on the first day when Customer expect to store goods with the Company
4.8 Transportation fees: Free of charge service is provided by Pick-up packed Storage Goods to Warehouse (1st trip only). Thereafter Customer has to pay additional transportation fees according to fee schedule
4.9 Any additional charges incurred by the transportation order, including but not limited to fees for Discovery Bay Tunnel and Links; Toll fee for tunnels, parking fee and any/or others related charges should be settled by Customer with cash on the spot.
4.10 Failure Delivery: The Customer shall reschedule for another trip and pay the Company the Transportation Fee and any other payment incurred by failure delivery trip as followed:
4.10.1 If Customer reject or incapable to settle the additional charges incurred by transportation, the Company and its agents reserve the right to cancelled the order and return all the Storage Goods back to the warehouse.
4.10.2 If the waiting time for the Company and its agent exceeds 20 minutes without the presence of the Customer or any other authorized person, the Company and its agent is entitled to leave and deemed as no show at appointment. Customer have to pay the Company an additional charges of No Show at appointment. Customer has to reach out to the Company to schedule another appointment and pay another fee.
5.1 Company is entitled to charge the Customer additional charges according to the Price list if rescheduling or cancellation of appointment after 5 pm on the day before appointment.
5.2 For any reason of the Customer that appointment cannot be completed on schedule, the Company is entitled to charge the Customer the additional “Unable to complete task due to Customer reason (per transaction)” charge
5.3 After 30 days past due date, the Company shall entitle to charge the Customer Late Payment penalty according to the service fees/charges scheme. The Company shall notify the Customer by email 7 days before the due date.
5.4 After 60 days past due date, the Company shall notify the Customer the overdue notice by email seven (7) days before the end of the due date and reserve the right to take possession of the Storage Goods for sale/auction, all expense incurred by Lien sale or Auction Fee shall be paid to the Company by the Customer.
6.1 If there is any damages and / or loss to any SF Box after the SF Box delivered by the Company or its agents with Customer confirmation, the Company is entitle to charge the Customer the penalty according to the Service Fees / Charges Scheme.
6.2 The Company offer a standard cover of up to HK$200 for each Storage Goods; maximum HK$2000 for each agreement. In case of damage or theft during transport and storage. In the event of a claim, the Company shall be entitled to require proof of the cost price and the current replacement cost of the contents of the Containers and/or the stored Goods. The Company shall not be held liable or responsible for any damage or loss to the Storage Goods in the Container.
7.1 The deadline for making appointment is 5:00 pm from Monday to Friday, Customer appointment thereafter received will process on the next day.
8.1 Customer have to ensure that the Company and its agents have reasonable access and parking facilities to the registered address in order to carry out the Deliveries. Customer are responsible to ensure that Goods are available for collection on an easily accessible ground floor or within easy access by an elevator.
8.2 When requesting a Delivery the Customer is required to make an appointment and it is the Customer responsibility to ensure authorized person is present at the address provided to receive the Containers and/or Storage Goods at the scheduled time-slot.
8.3 Any address changing request have to be reported by the Customer before 5pm on the day before delivery. The Company will confirm the order on the phone but will not accept changing the address for any deliveries already on the trip, such transportation request shall redeem as a failure delivery and settle according to Clause 4.16.
8.4 The Company shall not be held liable for any cancellations or items may not be delivered to the Customer on time if the following situations occur:
8.4.1 User fails to pick up the items or fails to pick up the items within the specified time period due to personal reasons;
8.4.1.1 Affected by statutory holidays, natural disasters, traffic or the weather;
8.4.1.2 The number of order significantly exceeds the expectation of the Company;
8.4.1.3 Accidents of the Company logistic teams or agents;
8.4.1.4 Labor disputes;
8.4.1.5 The delivery area is remote; and
8.4.1.6 Other force majeure factors
8.5 Remote Area：
a. It may take an additional 1-2 working day to deliver to areas outside the main urban areas. Areas outside the main urban areas include but not limited to: Ma Wan, Discovery Bay, Shek O, Sai Kung (outside Tai Mong Tsai Road), Lau Fau Shan, Lung Kwu Tan, Lam Tsuen Yuen Long, Lam Tsuen Tai Po, Lion Rock, Kam Shan, Tai Mo Shan, Tai Lam, Pat Sin Leng. However, the actual delivery time may vary due to the delivery conditions in different areas or other problems.
b. Delivery is not available for some remote areas include but not limited to: Lantau Island (except for Tung Chung, Chek Lap Kok, Disneyland), Tai O, Cheung Chau, Peng Chau, Lamma Island, Mui Wo, Tung Ping Chau, Crooked Island (Kat O), Grass Island, Tung Lung Chau, Po Toi, Lo Wu, Closed Area, Lok Ma Chau, Mai Po, Man Kam To, Ta Kwu Ling, Closed Area Sha Tau Kok.
8.6 Customer order
8.6.1 To carry out Customer order included but not limited to process, disposal or destruction of the storage goods. Customer have to register online and send back all the necessary forms and authorization letter with authorized signatures to the Company by email or post to the Company at least (7) seven days before the existing storage period expires.
9.1 Unless otherwise stated, the basic unit of the Storage Period shall be three (3) calendar months. The minimum storage period for a new contract is 1 month. Subject to the Customer’s official withdrawal and dearly determination, Storage Period shall automatically renew with same terms upon expiration until and unless the Customer serves upon the Company a termination notice. Customer may terminate the Service at any time after the minimum storage period by giving and serving the Company a fourteen (14) days’ prior written notice in the Company’s prescribed form.
10.1 All Service Fee shall be charged Customer by the Company on monthly basis for the storage period covered.
11.1 Except special situation, the Company will issue a consolidated statement (‘Statement’) to Customer showing, among others, particulars of Containers, Storage Period covered, Storage Fee paid/payable by email notice on monthly basis. The Customer hereby agrees to examine each Statement received from the Company to see if there are any errors, discrepancies, unauthorized debts or other transactions or entries arising from whatever cause (‘the Error’). Customer also agrees that the Statement shall, as between the Company and Customer, be conclusive evidence as to the balance shown therein and that the Statement shall be binding upon the Customer, who shall be deemed to have agreed to waive any rights to raise objections or pursue any remedies against the Company in respect thereof unless the Customer notifies the Company in writing of any Error within 30 days from the date of such Statement.
12.1 Customer understands that this Storage Contract is personal to the Company and the Customer. Authorized signature on this Storage Contract and relevant authorization document will be used for identity verification. The Company may request the Customer or his/her authorized person to present his/her Hong Kong Identity Card for identity verification in the following situations:
12.1.1 The Company delivering Container(s) to the Customer;
12.1.2 Receipt of money from Customer;
12.1.3 Attending order(s) or instruction(s) placed by the Customer. (including but not limited to Disposal and Destroy of Storage Goods and changing of delivery address).
12.2 In the event that authentication of the above situations via signature verification is not possible caused by Customer, the Company shall be deemed to be authorized by Customer to conduct identity verification by telephone as provided by the Customer in this Storage Contract and/or any subsequent documentation(s). Customer hereby expressively declares full responsibility of any event arising from this authorization and at the same time waives all right(s) to claim any damages against the Company arising therefrom.
12.3 Identity Verification is required during the course of Delivery. Customer or any authorized representative have to provide his or her signatures and personal identity information to the logistic crew deliver on behalf of the Company. In the event that authentication of the above situations via signature verification is not possible caused by Customer, the logistic crew reserve the right to terminate the Delivery Service and the Company will charge the Customer an administration fee of HK$80.
13.1 Either party may at any time terminate this Agreement after the minimum storage period by giving not less than 14 days’ written notice to the other ending before the contracts expire and renewal and any such termination to take effect on the date specified in such notice without prejudice to any right which either party may have by reason of any antecedent breach by the other party of any provisions of this Agreement.
13.2 The Company may terminate this Agreement immediately with no liabilities if the Customer is in breach of this Agreement, such termination to take effect forthwith.
13.3 In the event of early termination of this Storage Contract and/or reduction in the quantity of Containers of this Storage Contract by the Customer, the Customer shall compensate the Company for the amount equivalent to the total Storage Fee otherwise payable at standard rate as set out in Clause 5 for the unexpired period.
13.4 Without prejudice to the other provisions of this Terms and Conditions, if the Customer should leave Hong Kong for more than one month, arrangements to settle the statement balance or continue or terminate the Storage Contract, should be made prior to the Customer departure.
13.5 Upon termination of this Agreement, the Customer shall remain liable to the Company in respect of any costs incurred by the Customer in cleaning and reinstating the Container or disposing of any Goods or waste left therein.
13.6 The Company shall not be liable for any loss or damage suffered by the Customer as a direct or indirect result of the Company’s performance of this Agreement being prevented, hindered or delayed by reason of any act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown, of plant or machinery, fire, flood, difficulty in obtaining workmen, materials or transport, electrical power failures or other circumstances whatsoever outside the Company’s control and which affect the provision by Company of access to or use of the Warehouses and/or the Container.
13.7 Irrespective of what otherwise stated, if the Customer early terminate the Service with promotion price, the Company shall be entitled to charge Storage Fee at standard rate as set out in Clause 5 herein.
14.1 The Company shall not be liable for any loss, damage, deterioration, misplacement or destruction of or to the Goods stored in the Container, whether of the loss or damage is due to any act or omission, negligence or willful default by the Company and its servants or other user, nor shall the Company be liable for any loss incurred by the Customer as a result or any loss of damage to the Goods.
14.2 The Company and its servant or agents shall not be liable to the Customer in all. Circumstances by reason of misrepresentation or any implied warranty or condition or under the express provision of this Agreement for any loss or damages cost, expenses or other claims(whether caused by the negligence of the Company and its servants or agents or otherwise) which arise under or in connection with this Agreement
14.3 The Company shall not insure the Goods whilst they are stored in the Container. Storage of Goods in the Container is at the sole risk of the Customer and the Customer must insure that full replacement value.
14.4 Customer agree to indemnify, defend and hold the Company and their employees, agents, suppliers and directors harmless on demand, from and against all claims, liability, damages, costs, expenses, losses and legal fees arising out of any breach of the Agreement by the Customer.
15.1 Customer for his/her executors and administrator hereby agree that until his/her executors and administrators have actually received notice of the death of the Customer the authority of such person as the Customer may appoint to have access to his/her Storage Goods shall continue to be valid, and that his/her estate will continue to be liable for the Storage Fee or related fees of the Storage Goods until his/her legal personal representative will terminate it in accordance with the terms hereof, notwithstanding that until the grant of Probate or Letters of Administration is obtained from the Court, the Company may refuse access to the Storage Goods except for the purpose of taking an inventory of the contents thereof, when the consent of the Estate Duty Commissioner to handle the Storage Good is obtained.
16.1 Any delay by Company in exercising any of its rights under this agreement will not impair its rights or be a waiver of those rights, nor will any partial exercise of any right preclude a further exercise of that right.
16.2 Every provision in these terms and conditions is severing able and distinct from every other provision and if any time one or more such provisions is or becomes invalid. Legal or unenforceable, the validity, legality and enforceability of the remaining will not affected in anyway.
16.3 This Agreement shall be governed by Hong Kong Law and both parties hereto submit to the exclusive jurisdiction of Hong Kong Special Administrative Region.
16.4 Company provide online platform, electronic devices and mobile phone applications as part of the Service; Customers are only authorize to use the online platform, electronic devices and mobile phone applications for the Company Service and under the connection with authorize network service dealers only.
16.5 Where the Customer is two or more person, its obligation under this Agreement shall be joint and several.
16.6 The Company reserves the right to refuse any goods without giving any reason.
16.7 All goods accepted will become subject to lien in respect of continued non-payment of the Service Fee and/or charges.
17.1 The Customer authorized the personal data of Customer and related, information of himself, herself, any related directors, employees, agents and officers to be transferred to the Company and the Company’s employees, directors, consultants, agents and any other third party(ies) appointed by the Company for providing and maintaining the storage services , communication , processing of documentation , debt collection and all related purposes. Subject to applicable laws, the required disclosure typically includes the following items:
17.1.1 The identity of the Company as a data user or controller;
17.1.2 The purpose of the processing of the personal data, being in respect of the delivery;
17.1.3 The categories of personal data which the subcontractor of logistic service will pass to the Company;
17.1.4 The mandatory or optional nature of providing personal data to the Company and the consequences in case of refusal to provide such data; and
17.1.5 The data subject’s rights to access his/her personal data, and to request the rectification of inaccurate data or to oppose to its processing, and the contact details that may be used by the data subject to exercise such rights.
18.1 The Company has absolute right to amend the terms and conditions herein this Contract without the necessarily to inform the Customer in priority. If such right of modification or change to the Terms and Conditions should be exercised, the Company shall serve a 30 days’ advance written notice to the Customer before the modified or changed Terms and Conditions (Revised Terms and Conditions). The continued use of the Services by the Customer shall be deemed to agree and accept the Revised Terms and Conditions continuously. In case of any disputes, the Company reserves the right to make the final decision.
In the event of any inconsistency between the Chinese and the English version, the English version shall prevail.
*Additional labor will be charged at HK$50 per 15 minutes per mover. A minimum of 2 movers will be required to move any items above 25kg. We may send 3 movers or more for large moves.